Refund and Return Policy

At Sankalp Enterprise, we are dedicated to providing high-quality industrial equipment and ensuring customer satisfaction. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through our company. By purchasing from us, you agree to the terms below.

Eligibility for Returns

1. Damaged or Defective Products: If you receive a product that is damaged or defective, you may request a return or replacement.
2. Incorrect Product Delivered: In case you receive a product that does not match your order, we will arrange for its return and send the correct product.
3. General Returns: Returns for non-damaged or non-defective products may be accepted at our discretion, subject to a restocking fee.

Conditions for Returns

• Returns must be requested within 7 days of receiving the product.
• Products must be unused, undamaged, and in their original packaging, along with all accessories and documentation.
• Proof of purchase, such as an invoice or receipt, is required for all return requests.

Refund Process

1. Approval: Refunds are processed only after the returned product is received and inspected by our team.
2. Mode of Refund: Refunds will be issued through the original payment method within 7-14 business days of approval.
3. Partial Refunds: In cases where the product is not returned in its original condition, a partial refund may be granted at our discretion.

Non-Refundable Items

• Custom-made or specially designed products.
• Items marked as “Final Sale” or “Non-Returnable.”
• Products damaged due to improper handling or usage by the customer.

Return Shipping

• If the return is due to a defective, damaged, or incorrect product, Sankalp Enterprise will bear the return shipping cost.
• For all other returns, the customer is responsible for the shipping charges.

Exchange Policy

Exchanges are allowed for defective, damaged, or incorrect products. Replacement will be initiated once the original product is returned and inspected.

How to Request a Return or Refund

1. Contact our customer support team at [Insert Contact Email] or call us at [Insert Contact Number].
2. Provide your order details, proof of purchase, and reason for the return.
3. Follow the instructions provided by our team to return the product.

Contact Us

For any questions or concerns about our Refund and Return Policy, please reach out to us:

Sankalp Enterprise
Ahmedabad, India
Email: sphydro29@gmail.com

We strive to ensure a seamless experience for our customers and are committed to addressing any issues promptly and efficiently.